DEVELOPMENT OF STANDARD OPERATING PROCEDURES (SOP) OF GENERAL SECTION AT THE REGIONAL SECRETARIAT OF JENEPONTO REGENCY
Main Article Content
Abstract
The duties and responsibilities of the government in addition to organizing government and carrying out development are public services. One of the efforts to improve the quality of public services is to prepare Standard Operating Procedures (SOPs). This research aims to prepare Standard Operating Procedures (SOP) in the General Section of the Regional Secretariat of Jeneponto Regency in order to increase effectiveness, efficiency, and accountability in the implementation of government administration. This research was carried out using a qualitative method approach, while the data collection methods in this study were observation, interviews and document review. Observation is carried out by directly seeing how the process and flow of services, interviews are conducted by interviewing several informants who have main duties and functions related to the General Section SOPs, while document reviews are carried out to obtain data in the form of documents related to SOP activities that are prepared. The data validity test uses triangulation techniques, Standard Operating Procedures (SOP) that have been prepared are revalidated through presentations and socialization to employees to get suggestions or additional improvements. This research produced seven SOPs, namely exit letters, entry letters, creation of Rank Sequence List (DUK), periodic salary increases, attendance, KP4 allowances, and Employee Performance Targets (SKP).
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Ajusta, A. A. G., & Addin, S. (2018). Analisis Penerapan Standar Operasional Prosedur (Sop) Di Departemen Hrd Pt Sumber Maniko Utama. Jurnal Mitra Manajemen, 2(3), 181–189.
Chaniago, S. F., Syaifuddin, M., Zakaria, R., & Rochani, R. (2022). Analisis Overlapping Job dan Rotasi Jabatan pada Perusahaan Percetakan (Studi Kasus PT XYZ). Seminar Dan Konferensi Nasional IDEC, (2016), 1–6.
Dewangkara, P., & Hasin, A. (2023). Pengaruh Standar Operasional Prosedur (SOP) terhadap Kualitas Layanan (Studi Pada Balakosa.Co). Selekta Manajemen: Jurnal Mahasiswa Bisnis Dan Manajemen, 02(02), 8–19.
Nasution, (2023). Metode Penelitian Kualitatif. In M. Dr. Hj. Meyniar Albina (Ed.), Sustainability (Switzerland).
Erawati, D. (2021). Jurnal Akuntansi Fakultas Ekonomi UNIBBA JurnalAkuntansi Fakultas Ekonomi UNIBBA. Jurnal Ilmiah Akuntansi, 12, 46–63.
Hayat. (2017). MANAJEMEN PELAYANAN PUBLIK. Raja Grafindo.
Hilmi, A. N., Fanida, E. H., Farid, M., Megawati, S., Eprilianto, D. F., Decavarya, M., & Taqwa, A. (2024). Pelatihan Penyusunan Standar Operasional Prosedur Administrasi Pemerintahan untuk Optimalisasi Pelayanan Publik Desa. Community Development Journal, 5(1), 2374–2381.
Lestari, R. A., & Santoso, A. (2022). Pelayanan Publik Dalam Good Governance. JURNAL ILMU SOSIAL Dan ILMU POLITIK, 2(1), 43.
Marliani, L. (2018). Definisi Administrasi Dalam Berbagai Sudut Pandang. Jurnal Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Galuh, 5(4), 17–18.
Pahira, S. H., & Rinaldy, R. (2023). Pentingnya Manajemen Sumber Daya Manusia (MSDM) Dalam Meningkatkan Kinerja Organisasi. COMSERVA : Jurnal Penelitian Dan Pengabdian Masyarakat, 3(03), 810–817.
Rijal, Hasim, D., Irwan, Djunaedi, & Jusman. (2023). Pengembangan SOP Pelayanan Administrasi Pemerintahan Kampung Berbasis Teknologi Informasi di Kampung Inofi. Jurnal Abdimas Bina Bangsa, 4(2), 1410–1417.
Rohman, A., & Hanafi, Y. (2019). Penerapan Prinsip-Prinsip Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik. Reformasi, 9(2), 153.
Sahir, S. H. (2022). Buku ini di tulis oleh Dosen Universitas Medan Area Hak Cipta di Lindungi oleh Undang-Undang Telah di Deposit ke Repository UMA pada tanggal 27 Januari 2022.
Sihotang, J. S. (2023). Good Governance dalam Pelayanan Publik. Trending: Jurnal Ekonomi, Akuntansi Dan Manajemen, 1(2), 188–201.
Taufiq, A. R. (2019). Penerapan Standar Operasional Prosedur (Sop) Dan Akuntabilitas Kinerja Rumah Sakit. Jurnal Profita, 12(1), 56.
Widiyanti, A. B., Utami, G., & Widyawati, I. (2022). Analisis Pengelolaan Manajemen Sumber Daya Manusia dalam Upaya Perbaikan Fungsi Jabatan pada UD. XYZ. Seminar Dan Konferensi Nasional IDEC, 1–7.
Wiyanda Vera Nurfajriani, Muhammad Wahyu Ilhami Arivan Mahendra, Rusdy Abdullah Sirodj, M. W. A. (2024). Triangulasi Data Dalam Analisis Data Kualitatif Wiyanda. Jurnal Ilimiah Wahana Pendidikan, 10(September), 826–833.